Conditions of use

Introduction

The purpose of this document is to establish the conditions of use of the page, as well as the conditions of use of the page. as well as the conditions for purchasing products through it by users.

We ask you to carefully read these TERMS AND CONDITIONS OF PURCHASE as well as the following: Please read the PRIVACY POLICY before using this website. If you wish, you can print these conditions.

By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS OF PURCHASE as well as as our PRIVACY POLICY, so if you do not agree, you should not use the website.

General information

In compliance with the duty of information contained in art. 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, we inform you that the ownership of the website corresponds to LIFE PRO NUTRITION SPAIN S.L, with CIF B87111001, and address n at CALLE SEGURA 43, MEJORADA DEL CAMPO (28840), MADRID and with email att.clientes@indiex.es and telephone +34644526451.

Use of the site

By using this website and placing orders through it, the user agrees to the following:

  • Use the website solely for the purpose of viewing products and placing orders.
  • Do not place any fraudulent or false order. If an order is reasonably considered to be fraudulent, LIFE PRO NUTRITION SPAIN S.L is authorized to cancel it and inform the relevant authorities.
  • Have legal capacity to enter into contracts (the user declares to be over 18 years of age).
  • Provide your contact information in a truthful and accurate manner in order to be able to ship orders.

Personal data protection

LIFE PRO NUTRITION SPAIN S.L informs the users of this website about its policy regarding the treatment and protection of personal data that may be collected through browsing or contracting. of services through the privacy policy. You can access the privacy policy from the website at any time.

Purchase conditions

Availability of the service. Users have the possibility of placing orders for the items offered through the website both for delivery to an address within Spanish territory and to a European destination.

Product availability

Orders are subject to product availability. If difficulties arise regarding the supply of products or if there are no items left in stock, LIFE PRO NUTRITION SPAIN S.L will inform the company. will inform the client of such circumstance, either by email or by telephone, and will refund the cost. Any amount you have paid for the unavailable product or products will be refunded or changed. the product for another of the same value, as decided by the customer.

Product prices

The prices of the items include all current taxes but do not include shipping costs, which will be added to the total amount. LIFE PRO NUTRITION SPAIN S.L reserves the right to modify prices at any time, although the products will be invoiced based on the price in force at the time of placing the order (subject to product availability). /p>

The purchase order will indicate both the total price of the product/products, including VAT and the corresponding shipping costs, as indicated in the following sections.

The applicable VAT rate will be The one legally in force at all times depending on the specific article in question.

The amount of the coupons or the gift product can be modified or canceled without prior notice, depending on available stock. Some gift products may have limited or short expiration dates.

Shipping costs

  • Orders placed before 1:00 p.m. will leave our warehouse on the same day. Starting at 1:00 p.m. they will leave the next day.
  • The delivery time is 24-48 business hours from when it leaves our warehouse. In some destinations, due to their location, it may take longer.
  • Choosing the Express shipping method (only for national peninsular shipments) you ensure the delivery of the order on the same day (as long as it meets the general conditions). There are 2 forms of Express shipping: With Nacex the delivery time is 24/48 business hours from when it leaves our warehouse. In some destinations, due to their location, it may take a while. With GLS14:00 you ensure receipt before 2:00 p.m. the next day or a second delivery on the same day.
  • During promotional or strike periods, shipments may be delayed due to the large volume of existing orders or the lack of workers on these days.

How to place an order

To place an order you must select the desired item or items. Once you have selected all the items you want, they will be added to your shopping cart. The next step will be process the order and make payment. For this you must Follow the steps requested on the website and follow the purchase instructions that appear on the screen. You will only be asked for the information necessary for the purchase and subsequent delivery of the order. Before formalizing the purchase you must EXPRESSLY ACCEPT these conditions, as well as as the privacy policy.

The data recorded by the website constitutes proof of the transactions carried out. The client will receive order confirmation via email.

During the process, before making the payment, you will be able to modify your order details. The order is not formalized until the process is completed, which will occur when you have made the payment. Click on “Pay” implies that you purchase and pay for the selected items, this step represents a binding commitment.

Right to cancel the order

LIFE PRO NUTRITION SPAIN S.L reserves the right to reject an order from a customer with whom there is a dispute.

Likewise, LIFE PRO NUTRITION SPAIN S.L has the right to reject or cancel an order for justified reasons, such as:

  • Due to an error in billing information (that is incorrect or impossible to verify)
  • If there is suspicion of fraud with the bank card
  • If it is not possible to send it to the indicated address
  • If there are reasons why it is suspected that the user is not a final consumer
  • If the user is under 18 years old
  • If full payment has not been made.

Returns

Product returns: Returns are only valid for paid products. Gift or promotional products are excluded from changes or returns.

To request a return, the customer must notify us by email at att.clientes@indiex.es explaining the reason, order number, and providing a photo if necessary. Requests sent to any other email address will not be processed.

There are several cases in which we can process a return:

  • Return due to withdrawal from the contract and/or change of flavor, size, or model: the customer can return the products if they are in perfect condition, in their original packaging and with seals unopened, within a maximum period of 15 days using their right of withdrawal. Perishable products or accessories intended for drinking directly (bottles, shakers…) are not eligible for return. The customer must send the products to our central warehouse. Once received and verified to be in proper condition, the refund will be processed. The shipping cost will be deducted from the refund as established by law. If express shipping was chosen, an additional €3 per trip will be added to the shipping cost (the extra amount selected for express delivery). The national return shipping cost is €6.05 VAT included. For international shipments, the cost per trip will be equivalent to the first bracket specified in the international shipping terms.
  • Return due to defective, damaged, or incorrect product: pickup costs are covered by Life Pro Sport Nutrition Spain, S.L.U. Returns for this reason are only accepted within a maximum period of 15 days for nutrition products, 2 days for clothing and accessories, and 1 day for perishable products, from the date of receipt. We will arrange free collection within a maximum of 48 hours, offering either home pickup (one attempt) or drop-off at a delivery point. Once we verify the product's condition, we will proceed with the refund. For accessories or physical goods, only defects that prevent the proper use of the product will be considered as faults. Other defects are considered minor under EU consumer protection laws.
  • Promotional or gift products must always be returned along with the purchased product. Otherwise, the real cost of the missing items will be deducted.
  • Reshipments incur costs related to unloading, storage, loading, and reshipping. If caused by buyer error, the customer will bear the cost. The customer must carefully select the delivery address to ensure optimal service.
  • The courier company will attempt delivery a maximum of 2 times, or once for pickups. They will send an email with the expected delivery date. If the package is not collected, the customer will be responsible for the cost of both legs of the shipment (a failed pickup involves two legs).
  • If the packaging is visibly damaged, this must be noted in writing on the POD (proof of delivery signed for the courier), or the shipment should be rejected and our customer service notified immediately by following the return protocol.
  • If a product in the order is out of stock, our customer service will contact you by phone or through our platform to offer a replacement. If the customer cannot be reached, the order will be sent without the item, and the amount will be refunded to meet delivery deadlines.
  • Please note that if your order is returned due to local product restrictions or prohibitions, incorrect shipping address, refusal to pay customs or accept the delivery, or if no one is available to receive the package, you will receive a refund for the order amount minus shipping, customs, and discounts.

In all return cases, we reserve the right to issue the refund via the original payment method, or through a voucher or coupon for the equivalent amount, valid for 12 months.

Responsibilities

Access and use of this website is the responsibility of the users. It is not guaranteed by LIFE PRO NUTRITION SPAIN S.L.

  • The infallibility, availability, continuity, the absence of security deficiencies of the website
  • That the content of the page or the information that passes through it is free of viruses or other harmful elements, as well as as errors, omissions or inaccuracies.
  • Possible damages or losses that may arise from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operational functioning of the website.
  • Delays or blockages in the use of this page caused by deficiencies or overloads of the data processing center, nor damage that may be caused by third parties through illegitimate interference that is outside the control of LIFE PRO NUTRITION SPAIN S.L
  • LIFE PRO NUTRITION SPAIN S.L is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided, provided that it comes from other sources.

Mere access to the website does not imply establishing any type of commercial relationship between LIFE PRO NUTRITION SPAIN S.L and the user.

LIFE PRO NUTRITION SPAIN S.L only supplies products for domestic and private use. The customer agrees not to use the product for commercial, advertising or resale purposes. LIFE PRO NUTRITION SPAIN S.L has no responsibility for any loss of profits, loss of business, business interruption or loss of opportunities client's commercials.

Assignment of rights and obligations

The contract is binding for both the client and LIFE PRO NUTRITION SPAIN S.L, as well as LIFE PRO NUTRITION SPAIN S.L. as well as for our respective successors, assigns and assigns. The client will not be able to transmit, assign, encumber in any other way, transfer a contract or any of the rights or obligations derived from it, without having obtained the prior written consent of LIFE PRO NUTRITION SPAIN S.L. We may transfer, assign, charge, subcontract or otherwise transfer a contract or any of the rights or obligations derived from it, at any time during its validity. For the avoidance of doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, where applicable, you, as a consumer, have recognized by law nor will they cancel, reduce or limit in any way. otherwise the guarantees, both express and tacit, that we could have granted.

Information and content of the website

The information displayed on the website is current on the date of last update. LIFE PRO NUTRITION SPAIN S.L reserves the right to update/modify/delete information on this website at any time and without prior notice.

In the event that the website contains links to other websites and third-party materials, these links are provided for informational purposes only, without LIFE PRO NUTRITION SPAIN S.L having any control over the content. of such web pages or materials. We therefore accept no liability for any damage or loss arising from its use.

LIFE PRO NUTRITION SPAIN S.L reserves the right to modify the Terms and Conditions of Purchase. The modifications introduced will not be retroactive. If it is not In accordance with the modifications introduced, we recommend that you do not use our website.

Viruses, piracy and other computer attacks

The user must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other program or material that is technologically harmful or damaging. ino.

The user will not try from having unauthorized access to this website, to the server on which said page is hosted or to any server, computer or database related to our website.

The user agrees not to attack this web page.

Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations.

We will report any breach of these regulations to the relevant authorities and will cooperate with them to discover the identity of the attacker. Likewise, in case of non-compliance with this clause, it will cease. You will immediately be authorized to use this website. 

We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, equipment or information. property, data or materials as a result of the use of this website or the downloading of content from it or to which it redirects.

Intellectual property and copyright

The use of this website and the contracts for the purchase of products through it will be governed by Spanish legislation. Any dispute that arises or is related to the use of the website or with said contracts will be settled. subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

You can make any complaint and claim to LIFE PRO NUTRITION SPAIN S.L through the email rgpd@lifepro.es or by postal mail to the address CALLE SEGURA 43, MEJORADA DEL CAMPO (28840) , MADRID.

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