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We ship our orders through several of the leading parcel companies
Peninsula:
Service 24/72 hours: It is delivered in 24 hours (working hours) or a maximum of 72 hours from when the order is placed, provided that the order is placed before 2:00 p.m. If it is done later, it will count. as done the next day, since the transport company makes the collection at that time.
The distribution is made during the course of the day, without being able to specify specific times
Free 24-hour delivery service for orders over 25 €
- Orders can be managed from our online website, our physical stores, by phone and by WhatsApp or online chat from the accesses on the web.
- Delivery information: At the time of making the purchase, always indicate an address where the delivery will be. most of the day to be able to make the delivery. The transport company will try to delivery a maximum of 2 times. will send an email or SMS with the expected delivery date, in the case of not picking up the order, the customer will charge of 5 € + VAT for national route.
- Change of address: If the client decides to change the address once the package has been sent, they must change the address. assume the costs of the service being 5 € + VAT for national route.
- In case of lack of Stock of any product in the order placed, our customer service department will contact you. in contact with the client by phone or through our platform, to replace it. In the case of not locating the client, the procedure will be carried out. shipping without said product proceeding to the reimbursement of the same to meet the established deadlines.
Canary Islands, Ceuta and Melilla:
- Orders can be managed from our online website, our physical stores, by phone or by WhatsApp or online chat from the accesses on the web.
- Essential: Indicate the NIF
- All extra expenses (Councils, Customs Management, Tributes, Fees and any expense or tax) generated by the order will always be borne by the customer.
- Optionally, some gifts may not be shipped with orders. The gifts are subject to availability and stock, and cannot be claimed later. Gifts are also taxed and must be invoiced.
- The total delivery time for the client depends on the day of the week the order is placed, so the delivery can be between 5 to 10 days.
- Returns without just cause or rejections of orders will be processed once the order is placed. Physically in our warehouses, the costs will be borne by the customer, also paying the initial shipping cost of 19.99 euros.
- If an order does not meet some of the conditions described above, it will automatically be processed. to the cancellation of the same, notifying the client via email.
Peninsula:
- Free shipping on orders over 25 € and 5 € + VAT for the lower amount.
- Option to pick up at our Central in Rivas Vaciamadrid.
Balearic Islands:
- Free shipping from 60 € and €7.43; + VAT for smaller orders.
Canary Islands:
- Las Palmas de Gran Canaria: Free shipping from 60 € and €8.99; for lower orders. Minimum order €40.
- Tenerife: Free shipping from 60 € and 5 € for lower orders. Minimum order €20.
Europe:
- France: free shipping from 60 € and 15 euro; + VAT for smaller orders.
- Rest of Europe: free shipping from 120 € and 15 euro; + VAT for smaller orders.
The company reserves the right to modify these payment methods at any time.
Fresh produce:
The minimum amount to send fresh products without transport costs is 50€; because the products must be shipped with refrigerated transport. (Cheeses, Pizzas and Burgers).
Fresh produce orders may take two to three business days as they are fulfilled by a non-Life Pro Nutrition vendor. These orders are sent to the customer's address in optimal conditions by said manufacturer
Fresh products are not shipped to the Canary Islands or the Balearic Islands for infrastructure reasons, since these products need to be refrigerated.
Customs information
Indiex Sport Nutrition Spain SL is not responsible for packages rejected or retained by customs. There are many country-specific laws, regulations and restrictions that may affect our ability to deliver your order to you and your ability to receive it.
We recommend that you contact the customs office to understand what is wrong. Regulations and restrictions may apply to items you are shipping. asking. Local customs agents may delay your order or refuse delivery in accordance with local laws.
Only unopened items may be returned.
It is important to note that if your order is returned due to product prohibition or restriction policy, incorrect shipping address, refusal to pay customs fees or order acceptance, even if no one is available to accept your order. You will receive the total amount of the order less shipping costs, customs and discounts.
It will also take over. responsibility for any other external charges, such as storage fees or return shipping. If the cost of returning the order is greater than the total amount to be refunded, we will instruct the carrier to abandon your order and you will not receive any refund. no refund. If a product is seized by customs, you will not receive a refund. reimbursement for said product. When returning a package, please note that refunds cannot be processed until the returned package has arrived at our warehouse.
